Customer information

Shipping & Delivery Policy

Processing times, delivery estimates, charges and shipment responsibilities.

1. Destinations

The checkout interface lists European Union destinations intended for standard delivery. Online ordering and payment are not currently active on this site, so no shipment is created here.

2. Order processing

Orders are normally prepared within 1–2 business days. Processing time begins after an order is accepted and is separate from carrier transit time.

3. Estimated delivery

Standard delivery is estimated at 3–7 business days after dispatch. Estimates are not guarantees and may be affected by remote destinations, carrier conditions, public holidays or address issues.

4. Shipping charges

Standard delivery is €6.90. Delivery is included when the merchandise subtotal is €85.00 or more. The cart and checkout show the charge before any payment step.

5. Tracking

Where a carrier supports tracking, a valid tracking reference can be provided after an actual dispatch. This site does not issue simulated tracking numbers.

6. Delays and incorrect addresses

Customers are responsible for providing a complete delivery address. Contact Customer Care promptly if an error is noticed. Changes cannot be guaranteed once a parcel has entered fulfillment or carrier handling.

7. Lost or damaged shipments

If a shipment appears lost or arrives damaged, contact Customer Care with the order details and supporting information so the seller can investigate with the carrier and provide the appropriate remedy.